FAQs - Hershey Inn and Suites | Hershey Inn & Suites

Reservations & Rates

Please visit our reservation system or call 877-916-5443 (for the most up-to-date availability/to make reservations).

Please visit our reservation system or call 877-916-5443 for the most up-to-date rates.

Room must be canceled at least three (3) days prior to day of arrival in order to avoid fees and forfeiting your deposit. Early departure after registration will result in a $100.00 charge. Rooms booked in association with a group, meeting or conference may be subject to a different cancellation policy.

The best available room rate will not change based on the number of guests in the room. However, package rates are priced per person, so if you book a package, the rate will increase as you add additional guests.

Our adjoining rooms connect a Double Queen Guest Room with a Premium King. As long as both parties have the request noted on their reservation, we do our best to accommodate them.

As a guest of The Official Resorts of Hersheypark, you receive exclusive Hersheypark perks including:

FREE front gate shuttle service to an exclusive resort drop-off location - just steps away from the front gate of Hersheypark - on all Park operating days
Best price on Hersheypark tickets
Up to 3 extra evening hours with Preview Plan
1-hour early access with Sweet Start during Summer Season
FREE admission to Hershey Gardens and The Hershey Story Museum Experience
FREE chocolate at check-in for the whole family
Access to 2 award-winning golf courses
Preferred pricing to ZooAmerica® North American Wildlife Park

Please visit our packages page to see our featured packages and offers.

Our resorts do offer a military discount on select dates. Discounts cannot be combined with any other offers or packages. Please call us at 877-916-5443 at your earliest convenience as our rates and availability (including discounted rate availability) vary depending on a variety of factors.

Our resorts do provide travel agent discounts. To book, please call our reservations team at 877-916-5443 for Hershey Inn & Suites. The travel agent must show their IATA card at check-in and rates are non-commissionable. Please note, discounts are not available on holidays or holiday weekends or Memorial Day Weekend - Labor Day.

Check-In & Stay Details

: Check-in is after 4 PM. If you arrive earlier, our team can store your luggage so you may enjoy the hotel. Valid photo ID and credit card must be presented at check-in. Check-out is before 11 AM. Late check-out requests are honored based on availability for an additional fee.
: Yes. Every stay includes access to our Free Hot Breakfast in the main lobby from 7 AM to 10 AM.
: Yes.
: Check-in is after 4 PM. If you arrive before 4 PM and your room is not ready, you can pre-register and receive access to our Free Resort Benefits, including tickets to Hershey Gardens and The Hershey Story Museum Experience.
: Pool towels are provided for Hershey Inn & Suites guests enjoying the indoor pool.
: No, pool parties are not allowed at our pool facilities.

Groups & Events

: Guests who reserve 10 or more rooms are eligible for a room block. Please contact our Sales team to explore the best rates and options for your group.
: No, Hershey Inn & Suites does not offer conference facilities. Guests planning meetings or events are invited to explore our accommodations available at Hershey Lodge and The Hotel Hershey, both part of The Official Resorts of Hersheypark.

Hersheypark Benefits & Shuttle Service

Resort guests with any 2026 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. See seasonal details here - https://www.hersheypark.com/plan-your-visit/hours.

Sweet Start allows guests of The Official Resorts of Hersheypark to enjoy 1-hour early access during the summer public operating season only.

Free front gate shuttle service to and from Hersheypark runs on a continuous loop when Hersheypark is open. Shuttle tracker will be available beginning May 1.

Free front gate shuttle service drops guests off at the exclusive resort drop-off location at Hersheypark, which is adjacent to Hershey's Chocolate World Attraction.

Free front gate shuttle service drops guests off at the exclusive resort drop-off location at Hersheypark, which is adjacent to Hersheypark Stadium.

No, free front gate shuttle service drops guests off at the exclusive resort drop-off location at Hersheypark. Guests are welcome to use the marked sidewalks and bridge to walk to GIANT Center from Hersheypark.

No, free shuttle service to Hersheypark is only available on park operating days.

Guests must check in first to use the shuttle service to Hersheypark, guests may also use it on the day they checkout if they save their room key and present it to the shuttle driver.

Dining

: Unwind after a day of thrills at our Lobby Bar that features a full menu of wine, beer and cocktails beginning at 4 PM.
: Grab-and-go snacks are available for purchase from the lobby marketplace. We also encourage guests to experience award-winning dining across our destination with restaurants in downtown Hershey, inside Hershey Lodge or at The Hotel Hershey.
: We take food allergies seriously at Hershey Inn & Suites. If you, or someone in your party, has a Food Allergy or Dietary Restriction, please alert a staff member.

Collaborations & Media

: Thank you for your interest in covering The Sweetest Place On Earth! Please fill out our media request form and someone from the Communications team will be in touch.